FAQs
-
What sports do you specialise in?
We specialise in racket sports, with a primary focus on padel. We offer a wide range of equipment for players at all levels.
-
Where is RACKET GLOBAL based?
We are based in the UK, but we ship our products across the globe.
-
How can I place an order?
You can place an order directly through our website. Simply browse the products, add them to your cart, and proceed to checkout. We accept payments via secure payment gateways such as Shopify Pay and PayPal.
-
What payment methods do you accept?
We accept Shopify Pay and PayPal for fast, secure transactions.
-
How long does delivery take?
Delivery times vary based on your location, but we aim to dispatch your order within 5-7 working days. Once dispatched, you will receive an email with tracking information.
-
Can I return an item?
Yes, if you’re not satisfied with your purchase or if the size doesn’t fit, you can return the item. Please visit our Returns page for detailed instructions on how to return your product.
-
What should I do if I receive a faulty or damaged item?
In the rare case that you receive a defective or damaged product, please contact our customer service team. We will guide you through the return process, and if the complaint is justified, we will either replace the item or issue a refund.
-
Do you ship internationally?
Yes, we ship globally.
-
How can I contact customer service?
You can reach our customer service team by emailing us at info@racketglobal.com. We aim to respond to all inquiries within 24 hours.