Rights of Withdrawal

Consumers' Right to Cancel

Consumers, i.e. any individual acting for purposes wholly or mainly outside their trade, business, craft, or profession, are entitled to cancel any contract under the following conditions:

A. Instructions for Cancellation

Right to Cancel
You have the right to cancel this contract within fourteen (14) days without giving any reason. The cancellation period will expire after fourteen (14) days from the day you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

To exercise the right to cancel, you must inform us (RACKET GLOBAL LIMITED, 1107, Lightbox, Blue, Media City, Salford, M50 2AE, United Kingdom, Email: info@racketglobal.com) of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except for any supplementary costs if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day we are informed of your decision to cancel.

We may make a deduction from the reimbursement for any loss in value of the goods if the loss is due to unnecessary handling by you.

Reimbursement will be made using the same method of payment as your original transaction, unless you have agreed otherwise. You will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you provide evidence of having sent them back, whichever comes first.

Return of Goods

You must send back the goods or hand them over to us without undue delay, and in any case no later than fourteen days from the day you inform us of your cancellation. The deadline is met if you send the goods back before the 14-day period has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion and/or Premature Expiration of the Right to Cancel

The right to cancel is excluded for contracts for the supply of goods made to the consumer’s specifications or clearly personalized.

The right to cancel also does not apply to contracts for the supply of sealed audio, video recordings, or sealed computer software if they become unsealed after delivery.

The right to cancel does not apply to consumers who, at the time of concluding the contract, are not nationals of an EU member state and whose exclusive residence and address of delivery are located outside the European Union.

General Information

1. Please avoid damage and contamination of the goods. Return the goods, if possible, in their original packaging with all accessories and packaging components. If you no longer have the original packaging, please use suitable packaging that provides adequate protection against potential transport damage.

2. Please do not return the goods freight forward.

3. The general information above is not a precondition for effectively exercising your right to cancel.

B. Cancellation Form

If you wish to cancel this contract, please complete and submit the form Return Form.