Money-back Guarantee

Conditions for 30 Days Money-back Guarantee

In addition to your legal right to cancel your order within 14 days, we offer an extended 30-day money-back guarantee. You may withdraw from the contract within 30 days by sending a cancellation notice in text form (e.g. letter or email).

The 30-day period begins once the legal cancellation period of 14 days has expired. To meet the deadline, you must send your withdrawal request within the 30-day window.

Please send your cancellation notice to:

RACKET GLOBAL LIMITED
1107, Lightbox, Blue
Media City, Salford, M50 2AE
United Kingdom
Email: info@racketglobal.com

If you exercise the extended right of withdrawal, the goods must be returned in their original packaging (if applicable), unused (for new products), and free of damage.

This guarantee does not apply to personalised products or services already provided. For example, if you use our racket stringing service, only the purchase price of the racket can be refunded.

Please note that your statutory warranty rights remain unaffected in cases where goods have been damaged during delivery.

The direct cost of returning goods, which is £3.99, will be borne by the customer.